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Polyanna offers a full statutory warranty covering manufacturing and material defects for genuine branded Polyanna products purchased from Polyanna own stores (including Online) or authorized Polyanna retailers. The warranty policy can be found under Customer Service at www.polyannadesigns.co.uk at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that in the opinion of Polyanna is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Polyanna's special product Care Advice. The Care Advice can be found under Customer Service at www.polyanadesigns.co.uk at any time. The Care Advise are clearly displayed in every Polyanna co-operating shop.

Please note that only the owner or designer at Polyanna are fully responsible to carry any product inspections . The Sales Assistants are not authorized to deal with customer queries, ie: commission orders, returns, refunds and exhanges.

Every item found to be defective under this warranty may be, at the discretion of Polyanna or an authorized Polyanna retailer: 

  1. replaced by an identical piece, if available:
  2. substituted with a piece of comparable value; or
  3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.

The damaged product should be given to Polyanna (shop or workshop) or an authorized Polyanna retailer. If products are sent by mail, they should be insured and sent by certified or registered mail, as Polyanna cannot be held liable for damage, loss, or theft incurred during transport.  This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.  These warranty conditions apply if there are no specific warranty conditions granted for specific products. Polyanna reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.

This warranty does not affect your statutory rights. 

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