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Returns

We always try to provide detailed pictures and guidance, to ensure an accurate representation of the jewellery. We are confident in the quality of the art wear and we expect your items to arrive in the same condition as they left our studio.

Nevertheless, we are able to offer a return policy. If you are dissatisfied with your purchase, you can send it back to the address of Polyanna Designs  within 14 days (comply with Distance Selling Regulations) of receiving it. You can exchange your jewellery for any other item you like for the same value or if the price is higher, we will ask you to pay the difference as well as adding a further shipping cost. Returns must be in new and unused condition.They can not indicate that they have been in use. Jewellery can not show any scratches, blemishes, marks or damage. Original packaging and proof of purchase are essential. Otherwise, the return will not be accepted. Please, have in mind that we can only process returns when payment has included postal insurance. We can not held responsibility if any damage occurs, or the package has been lost during transport.  

Our main goal is customer satisfaction. Please, contact us immediately if you have any queries.

 If you receive jewellery which has a slight a difference in colour please take into consideration that it might be 2 reasons for it. 1.Properties in your computer may vary to ours. 2. Mother Nature always create everything in one of a kind type.This should be acknowledged as uniqueness and charm of each piece, and is not a valid as reason for the return within Minerals Collection.

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