Payment Policy

We offer a variety of payment options. You can choose whichever is most convenient for you. For any queries regarding the below-mentioned payment methods, get in touch with us on +44 (0)1744 818 386 or info@polyannadesigns.co.uk

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

If you choose a direct payment gateway to complete your purchase, then Shopify (Polyanna hosting platform) stores your card payment data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction

Credit Card:

All major credit cards, including Visa, MasterCard and Discover are accepted. If the amount charged exceeds your credit limit or if your card is declined, we will notify you of the same.

PayPal:

For orders that are eligible for payment via PayPal, the PayPal button will be displayed right below the "secure checkout" button in the shopping cart. On clicking on the PayPal button, you will be directed to log in to your existing PayPal account or to create a new account. Once you log in, select your preferred billing, shipping and payment options, following which you will be prompted to provide consent for Polyanna to charge your PayPal account. After your approval, you will be directed back to Polyanna to complete your order. Once the payment is complete, you will receive a confirmation email from Polyanna.

International orders:

Due to the UK leaving the EU from 1^st January 2021, there have been some recent changes to import and export between the UK and EU member states. 

We have amended the online service we provide for our EU customers.
If you are purchasing from the EU, Channel Islands or Rest of World, please note that you will be responsible for any costs incurred after checkout such as VAT and import duties issued in your country.