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We always try to provide detailed pictures and guidance, to ensure an accurate representation of the jewellery. We are confident in the quality of the art wear and we expect your items to arrive in the same condition as they left our studio.
Nevertheless, we are able to offer a return policy. If you are dissatisfied with your purchase, you can send it back to the address of Polyanna Designs within 7 days (comply with Distance Selling Regulations) of receiving it. You can exchange your jewellery for any other item you like for the same value or if the price is higher, we will ask you to pay the difference as well as adding a further shipping cost. Returns must be in new and unused condition.They can not indicate that they have been in use. Jewellery can not show any scratches, blemishes, marks or damage. Original packaging and proof of purchase are essential. Otherwise, the return will not be accepted. Please, have in mind that we can only process returns when payment has included postal insurance. We can not held responsibility if any damage occurs, or the package has been lost during transport.
Our main goal is customer satisfaction. Please, contact us immediately if you have any queries.
If you receive jewellery which has a slight a difference in colour please take into consideration that it might be 2 reasons for it. 1.Properties in your computer may vary to ours. 2. Mother Nature always create everything in one of a kind type.This should be acknowledged as uniqueness and charm of each piece, and is not a valid as reason for the return within Minerals Collection.
Polyanna offers a full statutory warranty covering manufacturing and material defects for genuine branded Polyanna products purchased from Polyanna own stores (including Online) or authorized Polyanna retailers. The warranty policy can be found under Customer Service at www.polyannadesigns.co.uk at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that in the opinion of Polyanna is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Polyanna's special product Care Advice. The Care Advice can be found under Customer Service at www.polyanadesigns.co.uk at any time. The Care Advise are clearly displayed in every Polyanna shop.
Please note that only the owner or designer at Polyanna are fully responsible to carry any product inspections . The Sales Assistants are not authorized to deal with customer queries, ie: commission orders, returns, refunds and exhanges.
Every item found to be defective under this warranty may be, at the discretion of Polyanna or an authorized Polyanna retailer:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to Polyanna (shop or workshop) or an authorized Polyanna retailer. If products are sent by mail, they should be insured and sent by certified or registered mail, as Polyanna cannot be held liable for damage, loss, or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Polyanna reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
At Polyanna we do offer 2 years LIMITED WARRANTY for any One Of A Kind designs which are strung on our jeweller's wire. The warranty covers manufacturing and material defects under normal wear and tear.
If you would like to speak to us please do come to our boutique based in Golden Square Shopping Centre in Warrington. We are by Schuh and Vision Express.